Returns & Exchanges

At Nine West, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns on unworn merchandise within 30 days of the original delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn footwear or accessories in their original packaging, ensuring all tags and labels remain attached.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the portal and affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated shipping carrier and keep your tracking number handy until your refund is processed.