Frequently Asked Questions
Everything you need to know about shopping with Nine West.
What is your return policy for footwear and handbags?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please ensure the box is in good condition to receive a full refund.
How long does standard shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email once your order ships.
Do you offer international shipping?
Yes, Nine West ships to select international locations. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Our styles generally run true to size, but we recommend checking specific fit notes for pointed-toe heels or boots.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.
Can I exchange an item for a different color or size?
Currently, we do not offer direct exchanges. We recommend returning the original item for a refund and placing a new order for the desired size or color.